Return and Refund Policy

Return and Refund Policy for HQKart.com

At HQKart.com, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy. Please read the following guidelines for returns and refunds:

1. Return Eligibility:
– Products can be returned within 15 days from the date of delivery.
– The item must be unused, in its original packaging, and in the same condition as received.
– Personalized or customized items are not eligible for return unless they are damaged or defective.

2. Return Process:
– To initiate a return, please contact our customer service team at +919135364288 or email us at hqkart@gmail.com.
– Provide your order number, reason for return, and any relevant details.
– Our team will guide you through the return process and provide you with a return authorization if applicable.

3. Refund Policy:
– Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, the refund will be processed within 7-10 business days to the original payment method used for the purchase.
– Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.

4. Contact Us:
If you have any questions or concerns regarding our return and refund policy, please contact us using the following details:
Phone: +919135364288
Email: hqkart@gmail.com

Please note that HQKart.com reserves the right to modify or update this return and refund policy at any time. It is recommended to review this policy periodically for any changes. Thank you for shopping with HQKart.com.